Refund and Returns Policy of Speedhato
(Effective Date: November 30, 2024)

At Speedhato, we value your satisfaction and aim to provide high-quality auto accessories that meet your expectations. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a seamless process for resolving your concerns.

For assistance, you can reach us via:

1. Returns Policy

1.1 Eligibility for Returns:

  • Products must be returned within 30 days from the delivery date.
  • Items must be in their original condition, unused, and in the original packaging.
  • A valid proof of purchase is required.

1.2 Non-Returnable Items:

  • Customized products.
  • Clearance or final-sale items.
  • Products damaged due to misuse or unauthorized alterations.

1.3 How to Initiate a Return:

  • Contact our customer service at [email protected] with your order number and reason for the return.
  • Our team will provide you with a return authorization and instructions.

1.4 Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service.

2. Refund Policy

2.1 Refund Eligibility:
Refunds are issued for items returned within 30 days, provided they meet the return conditions.

2.2 Refund Processing:

  • Refunds are processed within 7-10 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method.

2.3 Non-Refundable Fees:
Shipping fees are non-refundable, except for returns due to defective or incorrect items.

3. Exchanges

We currently do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.

4. Defective or Damaged Items

If your product arrives damaged or defective:

  • Notify us within 7 days of receiving the item by emailing [email protected].
  • Include photos and a detailed description of the issue.
  • We will arrange a replacement or refund at no additional cost to you.

5. Customer Support

For any questions or assistance regarding your return or refund, please contact us at: